We aim to process and deliver all orders as quickly and efficiently as possible. Our delivery service is designed to ensure that wholesale customers receive their products in a reliable and timely manner.
Please read the following delivery information carefully before placing an order.
Order Processing
Once an order is placed on our website, it will be reviewed and processed by our team. Orders are usually prepared for dispatch within 1–2 business days, depending on product availability and order volume.
Orders placed during weekends or public holidays may be processed on the next working day.
Delivery Charges
Delivery charges may vary depending on the order size, weight, and delivery location.
Free Delivery Offer
We offer free delivery on orders over £700. If your total order value exceeds £700, the delivery cost will automatically be waived at checkout.
For orders below this amount, delivery charges will be calculated and displayed during the checkout process.
Delivery Time
Delivery times may vary depending on your location and the courier service used. In most cases, customers can expect their orders to arrive within 2–5 business days after dispatch.
Please note that delivery times are estimates and may occasionally be affected by external factors such as courier delays, weather conditions, or high demand periods.
Backorder Items
If your order contains items that are currently on backorder, the delivery time may be longer. In some cases, we may ship available items first and dispatch the remaining items once they are restocked.
Delivery Address
Please ensure that your delivery address is correct when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Failed Delivery
If a delivery attempt is unsuccessful due to customer unavailability or incorrect address details, additional delivery charges may apply for redelivery.
Damaged or Missing Items
If you receive a damaged product or notice missing items in your delivery, please contact our support team as soon as possible so we can resolve the issue quickly.
Contact Us
If you have any questions regarding delivery, shipping times, or your order status, please contact our support team and we will be happy to assist you.